We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
Returns, Cancellations, and Refund Policy
- Product Returns
Eligibility for Returns:
- Items must be returned within thirty (30) days of the delivery date.
- The product must be unused, in its original packaging, and with all tags and accessories included.
- Certain items (e.g., perishable goods, custom products, intimate items, gift cards, etc.) are not eligible for returns. Please check the product description for specific return information.
How to Return an Item:
- Please contact us at support@histrength.com to begin the return process.
- Please include a copy of your receipt, invoice or packing list. Return orders should be insured for your protection and returned to:
Return Shipping:
- Return shipping costs are covered by the customer.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in return transit.
Returns Address:
HiStrength Returns
21257 84th Ave So Kent, WA 98032
Processing Time:
- Once we receive your return, it will be inspected within twenty (20) days.
- If approved, a refund will be issued to your original payment method within thirty (30) days. - Cancellations
Order Cancellations:
- Orders can be canceled before they are shipped. Please contact us as soon as possible at support@histrength.com / 1 (800) 340-2658 if you need to cancel your order.
- Once an order has been shipped, it cannot be canceled, but you may initiate a return after receiving the item.
Pre-Order Cancellations:
- Pre-orders can be canceled any time before the release date. Please contact us for assistance with canceling your pre-order. - Refunds
Refund Eligibility:
- Refunds will only be processed for items returned in accordance with our return policy.
- If your return is approved, we will process the refund to your original payment method.
- If the payment method is no longer available, store credit will be issued instead.
Partial Refunds:
- Partial refunds may be issued for items that are not returned in their original condition or are missing parts (at our discretion).
Non-Refundable Items:
- The following items are non-refundable:
- Shipping charges
- Sale items
- Gift cards
Late or Missing Refunds:
- If you haven't received a refund within thirty (30) days, please check your bank account and contact your credit card company, as it may take some time before your refund is officially posted.
- If you've done all of this and still have not received your refund, please contact us at support@histrength.com or call us toll free at 1-800-340-2658. - Exchange Policy
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@histrength.com or call us toll free at 1-(800) 340-2658 and follow the instructions for returns. - Contact Information
If you have any questions regarding returns, cancellations, or refunds, please contact us at:
- Email: support@histrength.com
- Phone: 1-800-340-2658
- Address: 21257 84th Ave S Kent, WA 98032